Understanding Profit & Loss (P&L)
Trading P&L helps evaluate your performance and risk exposure. Types of P&L 1. Floating P&L Unrealized profit/loss from open positions. 2. Closed P&L Profit/loss from completed trades. 3. Equity Impact …
How to Download MT5 Account Statements
MT5 statements provide full details of historical trades, including profit/loss, swaps, commissions, and balance operations. Steps Open MT5 Desktop. Go to Terminal → History Tab. Right-click inside the section. Select Report → select export format. …
How to Create an Internal Transfer
Enhanced from your process document) Internal transfers allow you to move funds between your wallet and trading accounts. Steps Log in to your Client Portal. Select Internal Transfer. Enter the amount. Choose source…
Withdrawal Guide — How to Request a Withdrawal
Steps Log in to your Client Portal. Go to Wallet → Withdraw. Select your withdrawal method. Enter withdrawal details. Submit the request. Notes Withdrawals may take longer depending on provider. Ensure your KYC is fully…
How to View Reports in the Client Portal
Your activity and account performance can be viewed directly inside the Client Portal. Steps Log in to your Client Portal. Click on Reports from the left-side menu. Choose the report type: Deposit/Withdrawal Report Internal…
How to Make a Deposit
(Enhanced from your process document) Depositing funds allows you to start trading immediately. Steps Log in to your Client Portal. Go to Wallet → Deposit. Choose your preferred payment method (e.g., ZaroPay, PayOk). Enter the…
Reasons for KYC Rejection
If your KYC is declined, it may be due to: 1. Blurry or unclear document 2. Cropped or partial image 3. Document not valid or expired 4. Details do not match…
How to Upload KYC Documents
Steps Log in to Client Portal. Go to Documents / KYC. Click Upload Front Side of ID. Click Upload Back Side (if required). Upload Address Proof. Click Submit. FAQ Q: Can I upload selfies? A: Only if requested by verification team.
What documents are required
To complete KYC, you must upload clear and valid documents. 1. Photo Identity Document (Any one) Passport National ID Driver’s License Requirements: Must be valid and not expired Both front and back…
KYC Verification Status Explained
Your KYC may show one of the following statuses: 1. Pending Your documents are being reviewed. 2. Approved Your identity has been successfully verified. 3. Declined Documents were rejected due…