Profile & Security
Amber Markets Help Desk
Need assistance with your trading account, platform features, deposits, or withdrawals? You’re in the right place! Our Help Desk is here to support you at every step of your trading journey — from beginner questions to advanced technical guidance.
Category: Profile & Security
How to Complete KYC Verification
Steps Notes FAQ Q: My KYC was declined — what should I do? A:
What is KYC and Why It’s Required
KYC (Know Your Customer) is a mandatory verification process that ensures
How to Enable Two-Factor Authentication (2FA)
Follow the steps below to turn on 2FA for your
How to Reset Your Client Portal Password (Forgot Password)
(Enhanced from your process document) If you forget your password,
How to change your Client Portal password
(Enhanced from your process document) Changing your password regularly helps maintain account
How to View Your Profile Information
Steps to View Your Profile Notes FAQ Q: Why can’t I edit